Privacy Policy

Privacy Policy

TrueBright Electric — Privacy Policy

Last updated: August 24, 2026

This Privacy Policy explains how TrueBright Electric ("TrueBright Electric," "we," "us," or "our") collects, uses, and shares information about you when you visit our website at www.truebrightfl.com, request a quote or service, subscribe to our updates, opt in to text messages, apply for a job, or otherwise interact with us. By using our website, you agree to the practices described here.

Our text-messaging program is governed by our SMS Terms & Conditions, and use of the website is governed by our Terms of Use.

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Information We Collect

We collect information you provide directly to us, including when you:

• Submit a quote request, service request, or contact form — such as your name, email address, phone number, service address, and details about your project or issue.
• Opt in to receive text (SMS) messages — such as your mobile phone number, the date and method of your consent, and your consent record.
• Apply for a job — such as your contact details and any resume or message you provide.
• Subscribe to our newsletter or mailing list — such as your email address.
• Contact us by phone, email, or in person — such as the information you share during that conversation.

We also automatically collect certain information when you use our website, such as your IP address, browser and device type, pages viewed, referring pages, and general location, through cookies and similar technologies.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested estimates and services.
• Schedule work, dispatch technicians, and communicate with you about your project.
• Send text messages to customers who have opted in, as described in the next section.
• Send email updates, tips, and offers you have subscribed to.
• Consider your job application.
• Operate, maintain, secure, and improve our website and services.
• Comply with legal obligations, enforce our agreements, and protect our legal rights.

SMS Opt-In and Text Message Communications

If you opt in to receive text messages from TrueBright Electric — by checking the SMS consent box on a quote request or service request form, or by giving verbal or written consent to a TrueBright Electric representative — you consent to receive text messages including:

• Customer-care messages — appointment confirmations, scheduling changes, technician arrival windows, job status updates, permit and inspection notices, estimates, invoices, payment reminders, and replies to requests you send us.

By opting in, you acknowledge and agree that:

• You are at least 18 years of age and are the subscriber of the mobile number provided, or are authorized by the subscriber to consent on their behalf.
• Message frequency varies, approximately 1–4 messages per month. You may receive additional messages in direct response to a request you initiate or during an active job.
• Message and data rates may apply according to your mobile carrier's plan.
• Consent to receive text messages is not a condition of purchasing any goods or services.
• You may opt out at any time by replying STOP to any message. You will receive one final confirmation message and no further texts unless you opt in again.
• For assistance, reply HELP to any message, or contact us at (407) 203-8999 or hello@truebrightfl.com.

Messages are sent by TrueBright Electric and are not sent on behalf of any third party. Complete program details are available in our SMS Terms & Conditions.

How We Share Information

We do not sell your personal information.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent — including your mobile phone number, the date and method of your consent, and your opt-in and opt-out records — will not be shared with or sold to any third party for any purpose other than delivering the messages you have consented to receive, as described below.

We share information only as needed to operate our business, in the following limited circumstances:

• Service providers acting on our behalf. We use contracted service providers to help us run our website and communicate with you — for example, website hosting, form processing, email delivery, text-message delivery, scheduling and field-service software, and analytics. These providers may access your information only to perform services for us, may not use it for their own purposes, and are contractually prohibited from using it for their own marketing or promotional purposes.
• Legal and safety. We may disclose information to professional advisors, or where required to comply with law, legal process, or a government request, or to protect the rights, property, or safety of TrueBright Electric, our customers, or others.
• Business transfers. If TrueBright Electric is involved in a merger, acquisition, or sale of assets, your information may be transferred to the successor entity, which will be bound by this Privacy Policy.

How We Protect Your Information

We implement reasonable administrative and technical security measures to protect personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Cookies and Analytics

We use cookies and analytics tools, including Google Analytics, to understand how visitors use our site so we can improve it. These tools may collect information such as pages visited, time on site, and general location. You can control cookies through your browser settings; disabling them may affect site functionality.

Data Retention

We keep personal information for as long as necessary to fulfill the purposes described in this policy, to provide our services, and to comply with our legal obligations, after which we delete or de-identify it. SMS consent records and opt-out requests are retained as required to demonstrate compliance with applicable telecommunications regulations, including after you opt out.

Your Choices and Rights

• Text messages: opt out at any time by replying STOP to any message, or by calling (407) 203-8999 or emailing hello@truebrightfl.com and asking to be removed from our SMS program. Get help by replying HELP. See our SMS Terms & Conditions for full program details.
• Marketing emails: unsubscribe at any time using the link in any email we send.
• Access, correction, and deletion: you may request access to, correction of, or deletion of your personal information by contacting us at the details below, subject to legal and business retention requirements.

Children's Privacy

Our website is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children. Our SMS program is available only to individuals 18 years of age or older.

Third-Party Links

Our website may link to third-party sites we do not control. We are not responsible for the privacy practices of those sites; please review their policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes are effective when posted, and the "Last updated" date above will reflect the most recent revision.

Questions About This Policy or the SMS Program

If you have any questions about this Privacy Policy, our website, our text messages, or how your information is handled, contact TrueBright Electric directly:

• Email: hello@truebrightfl.com
• Phone: (407) 203-8999
• Address: 5048 Tinkham Ave, Orlando, FL 32812

Florida Electrical Contractor License EC13014479