TrueBright Electric — Commercial, Residential, Service
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Privacy Policy

Last updated: July 1, 2026

rueBright Electric — Privacy Policy

Last updated: July 16th, 2026

This Privacy Policy explains how TrueBright Electric ("we," "us," or "our") collects, uses, and shares information about you when you visit our website, request a quote or service, subscribe to our updates, opt in to text messages, or otherwise interact with us. By using our website, you agree to the practices described here.

Information We Collect

We collect information you provide directly to us, including when you:

  • Submit a quote request, service request, or contact form — such as your name, email address, phone number, service address, and details about your project or issue.
  • Opt in to receive text (SMS) messages — such as your mobile phone number and your consent record.
  • Apply for a job — such as your contact details and any resume or message you provide.
  • Subscribe to our newsletter or mailing list — such as your email address.

We also automatically collect certain information when you use our website, such as your IP address, browser and device type, pages viewed, and referring pages, through cookies and similar technologies.

How We Use Your Information

  • To respond to your inquiries and provide requested estimates and services.
  • To schedule work, dispatch technicians, and communicate about your project.
  • To send SMS notifications — such as appointment reminders, arrival windows, job updates, and responses to your inquiries — to customers who have opted in.
  • To send updates, offers, and newsletters you have opted into.
  • To operate, maintain, secure, and improve our website and services.
  • To comply with legal obligations and enforce our agreements.

SMS Opt-In and Text Message Communications

If you opt in to receive SMS messages from TrueBright Electric, you consent to receive customer care text messages related to:

  • Appointment reminders and confirmed arrival windows.
  • Updates about your quote, project, or service visit.
  • Responses to your inquiries.

By opting in, you acknowledge and agree that:

  • Message frequency varies depending on your service needs.
  • Message and data rates may apply according to your mobile carrier's plan.
  • Your mobile information will not be shared with third parties for marketing purposes.
  • Consent to receive text messages is not a condition of purchasing any goods or services.
  • You may opt out at any time by replying **STOP** to any message.
  • For assistance, reply **HELP** to any message or contact us directly at (407) 203-8999 or hello@truebrightfl.com.

How We Protect Your Information

We implement reasonable administrative and technical security measures to protect personal data from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

How We Share Information

We do not sell your personal information.

**No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent — including your phone number and SMS registration information — will not be shared with, or sold to, any third parties.**

We share information only as needed to operate our business, including with:

  • Service providers who help us run our website and communicate with you — for example, hosting, form processing, email delivery, SMS delivery, and analytics providers. These providers act on our behalf, are permitted to use your information only to perform services for us, and are excluded from the marketing-sharing prohibition above.
  • Professional advisors and, where required, to comply with law, legal process, or to protect our legal rights.
  • A successor entity in connection with a merger, acquisition, or sale of assets.

Cookies and Analytics

We use cookies and analytics tools, including Google Analytics, to understand how visitors use our site so we can improve it. These tools may collect information such as pages visited and general location. You can control cookies through your browser settings; disabling them may affect site functionality.

Data Retention

We keep personal information for as long as necessary to fulfill the purposes described in this policy, to provide our services, and to comply with our legal obligations, after which we delete or de-identify it.

Your Choices and Rights

  • **Text messages:** opt out at any time by replying STOP; get help by replying HELP.
  • **Marketing emails:** unsubscribe at any time using the link in our emails.
  • **Access, correction, and deletion:** you may request access to, correction of, or deletion of your personal information by contacting us at the details below, subject to legal and business retention requirements.

Children's Privacy

Our website is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children.

Third-Party Links

Our website may link to third-party sites we do not control. We are not responsible for the privacy practices of those sites; please review their policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes are effective when posted, and the "Last updated" date above will reflect the most recent revision.

Contact Us

If you have questions about this Privacy Policy or your information, contact TrueBright Electric:

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# SMS Terms & Conditions

*Publish on the Terms page (or as a clearly headed section on the same page as the Privacy Policy) — the campaign registration will ask for a URL where these terms are visible.*

By submitting your phone number and opting in to SMS communications, you agree to receive customer care text messages from TrueBright Electric, subject to the following:

  • **Purpose:** Messages are informational and may include appointment reminders, arrival windows, project updates, and responses to your inquiries.
  • **Frequency:** Message frequency varies based on your service needs.
  • **Charges:** Standard message and data rates may apply according to your carrier's plan.
  • **Consent:** Consent to receive text messages is not a condition of purchase.
  • **Opt-out:** Reply **STOP** at any time to unsubscribe.
  • **Help:** Reply **HELP** for support, or contact us at (407) 203-8999 or hello@truebrightfl.com.

For questions regarding these terms, contact us at hello@truebrightfl.com.

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